Political party conferences and their PR value

Party conference season is in full-swing and this week’s Labour Party Conference has attracted PRs from both agencies and in-house teams. Gorkana asks attendees from FleishmanHillard Fishburn, MHP, Burson-Marsteller and London Communications Agency about the value of these events in PR.

Inevitably, party political conferences – with a range of key players from politicians and journalists to brands and organisations – should provide value for communicators. They are not only built on networking and are a great place to meet potential contacts and clients, they are also a useful way to ‘check the temperature’ of key political debates.

This week is no exception. Labour’s conference in Liverpool has showcased disparate views on how the party plans to get back in the driving seat and how it plans to raise the National Minimum Wage. Although, a deep divide within the party has left some comms experts stumped on how to take action.

Our agency attendees agree, however, that there are three key aspects of these events that provide PR value: proximity, informality and, of course, publicity.

Proximity

The value of party conferences depends on how much influence a party will have on policy, according to our public affairs experts.

Michelle DiLeo, director and partner, head of public affairs UK at FleishmanHillard Fishburn says: “The role of party conferences has changed over the years and the atmosphere of them waxes and wanes according to the party’s proximity to power.”

This is partly why Burson-Marsteller’s director of public affairs, Andrew Clark, is particularly looking forward to this year’s Conservative Party Conference, which takes place in Birmingham next month (2-6 October).

He explains: “We’re attending, and organising events, at both the Labour and Conservative conferences, and we’ll be keeping a close eye on the SNP conference too. Given the direction in which politics has moved in recent years though, the Conservative one is clearly the most important, and the one that clients most care about.”.

He continues: “Labour doesn’t feel quite as relevant as an opposition party conference should – because not many people believe they’ll actually form a government any time soon. And the LibDems aren’t very high on anybody’s agenda.”

For Jonny Popper, managing director at London Communications Agency, Labour’s London Mayor, Sadiq Khan, is a key point of interest for his policy recommendations.

Popper adds: “For [us] the most significant change is that we have a new Mayor of London, so as ever we are focused on the agenda of the new Mayor at the Labour Conference.  The Conservative party conference will also be particularly interesting as virtually the entire Government has changed, so we will hear from a new Ministerial team.”

Informality

The fringe events – a range of seminars, debates, workshops and receptions – are the best spot to begin discussions among clients, journalists and politicians. This is due to the events’ informal nature, which the agency experts say is the core reason to attend conferences.

DiLeo says: “Party conferences provide the one opportunity in the year where MPs, journalists, corporate and other organisations all share the same space.

“For clients the opportunities to have conversations in a less formal atmosphere are useful but the real value is in seeing politicians on their home turf- it helps them better understand the dynamic and politics driving the agenda, which in turn should inform how they engage,” she adds.

Popper explains that the fringe events provide the opportunity to better understand the direction of policy and to hear from policy makers and influencers first-hand.

He says: “Access to senior politicians and their advisers is far more available than at other times and that goes equally for everyone – party members, special interest groups and business.”

Publicity

The agencies’ public affairs experts also see value in holding events of their own highlighting their services.

Jonathan Lomax, head of corporate affairs at MHP Communications, says: “Our priority is to deliver value to our clients through our attendance at the party conferences. We provide a range of useful facilities to clients through the MHP Lounge, which is open throughout the conference for the use of clients and contacts, and the ability to provide on-the-ground insight into the workings of each conference is another important consideration.”

MHP has also built on its training offering which it provided at last years’ conferences, where its senior team of experts deliver sessions on digital, creativity and crisis communications. Lomax adds: “Due to the success of these sessions, we are now offering the same sort of events outside of conference season in London.”

FleishmanHillard Fishburn has been sharing insight from its US team by hosting a room for the Clinton/Trump presidential debate on Monday. DiLeo says: “As a global public affairs agency with access to Democrat and Republican experts in Washington DC, the US elections have been the focus of our attendance at party conferences.

“People who attend the party conferences tend to be obsessed by politics so we catered to the demand we knew there would be to watch the first Clinton Trump Presidential debate. Being host to a room full of excited politicos, journalists and clients for the debate has been great fun and allowed us to share the insight from our US colleagues,” she adds.

Instinctif and Redleaf recognised at 2016 Corporate & Financial Awards

Instinctif Partners, which was crowned ‘Best IR agency or PR consultancy’, and Redleaf Communications, runner-up in the category, were among those recognised at the Corporate & Financial Awards, which took place last night (27 September) in London.

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Instinctif Partners win ‘Best IR agency or PR consultancy’

Richard Nichols, CEO at Instinctif Partners, said: “To be recognised as the Best PR Consultancy is something that Instinctif Partners would not have dreamed of when we started our journey in 2014. This, alongside the awards we have won for our client work, is testament to the hard work of all our people and the dedication we have to making this company a leader in our field.”

Rentokil Initial plc won gold in two categories, ‘Best management of corporate & financial media relations’ and ‘Best in-house corporate & financial communications team’.

Further winners included Radley Yeldar, which won two gold, three silver and two highly commended awards in three categories, Jones and Palmer, which won two golds and nine awards overall, Conran Design Group, which won two golds and seven awards overall and Black Sun, which won one gold and six awards overall.

The awards, run by Communicate magazine, celebrate agencies, individuals and businesses that specialise in communicating with the City and its influencers. The ceremony took place last night at The Brewery venue in London.

Kuflink hands consumer brief to Redleaf

Redleaf Communications has been appointed by Kuflink, a peer-to-peer lending platform and part of The Kuflink Group, to handle its consumer PR.

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Emma Kane

The agency has been briefed to raise the profile of the Kuflink platform, which offers investors the opportunity to invest in specific residential and commercial property opportunities.

Emma Kane (pictured), Redleaf’s chief executive, will lead the account with day-to-day management handled by senior account manager Rishi Banerjee and support provided by account executive Sofie Ford.

Kane said: “We are delighted to have been appointed to work with Kuflink at what is a very exciting time for the business. The peer-to-peer lending market is rapidly growing and opening doors for investors across the country and Kuflink has an experienced team with a proven track record. We look forward to working alongside them to tell their story.”

The Kuflink Group also comprises Kuflink Bridging and operates exclusively in the intermediary sector, providing bridging loans for property professionals.

Piracy Corporation wins Coldpress brief

Cold-pressed drinks brand Coldpress has handed a consumer PR brief to Piracy Corporation.

Piracy ColdPress

Coldpress

Coldpress was launched by its founder, Andrew Gibb, in Australia in 2006, and set up in the UK in 2011. Building on its initial success on fruit juices and smoothies, the company expanded into vegetable-fruit juice blends in January 2015, with the launch of its Juicy Roots, Mean Greens and Pumpkin Power varieties.

Gibb stated in a FoodBev.com article that the three “allotment-rich veggies” has been Coldpress’ most popular product launch to date.

Piracy has been briefed to develop a range of activity for the brand across all media, as well as support and complement the company’s social media activity.

Initial work will centre around the launch of three new drinks in Waitrose; a low-calorie, almond-based drink and two fruit and vegetable juices that feature a “gentler blend of vegetables” such as beetroot and celery.

Martin Ballantine, Piracy’s founder and MD, will lead the account and report to Coldpress’ general manager, Roger Harrison.

Ballantine said: “It’s a fact that heating juice does no favours to its vitamins and nutrients. We’ve been hired to drive home that simple message on behalf of the brand that actually created the category. Coldpress is offering nutritionally dense drinks packed with stunning flavours – it’s time to give pasteurised the cold shoulder.”

Piracy was appointed without a pitch and will work alongside Purple Pilchard, which handles Coldpress’ trade PR.

W expands to Amsterdam

W has opened a full-service office in Amsterdam, in partnership with boutique consultancy roycomm, 12 months after opening its doors in Singapore.

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W|Roy MD Lyddia Roy

W has decided to put down permanent roots in Amsterdam after a series of successful projects, culminating in the launch of the new W Hotel in the city.

The W Hotel campaign was undertaken jointly with Amsterdam-based boutique consultancy roycomm, which will partner W in the new venture.

The agency will be known as W|Roy Communications, and will led by Lyddia Roy, who takes up the role of MD.

A founding director of roycomm, Roy has worked with a wide range of Dutch and international brands, with particular focus on fashion and the arts.

Roy said: “Amsterdam is now one of the most dynamic, creative cities in Europe and the potential here is vast. In W we have an amazing partner with a formidable track record in the UK and Singapore. The prospect of replicating that success – albeit with a Dutch twist – is very attractive.”

Warren Johnson, founder and CEO of W, said: “We are phenomenally excited to launch in Amsterdam. The city’s freewheeling mindset and boundless creativity – not to mention the promise of a fast Eurostar link to London – make it the perfect location for W’s second international hub.

“We’re fortunate to have found such great partners in roycomm and believe we have a big opportunity to make real impact in this market. Today’s news marks a further important step towards W’s ambition of becoming the first true independent global creative network.”

W employs more than 60 people in London and 10 in Singapore. The Singapore office is already 150% ahead of first-year targets, according to W. Current UK and international clients includes Marmite, Ben & Jerry’s, Lidl, Levi’s, Lynx, Facebook, PG Tips, Belstaff, and V Festival.

Social Insights: Before you sign

You did it! You managed to wrangle a few quid from your Head of Comms to invest in Social Insights for 2017. Well done. (Not that you’re entirely sure what ‘social insights’ really means though… something to do with re-tweets and likes, right?)

But now you have a pretty daunting task ahead of you … which social platform gets your time, effort, and hard-earned budget? A quick Google search brings back pages of articles highlighting the top tools for brand tracking / audience listening / improving results / influencer engagement / ecommerce /etc.

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A recent webinar co-chaired by Forrester’s Melissa Parrish and Brandwatch’s Will McInnes brilliantly explored the steps needed to get a strong, sustainable social solution in place.

Hopefully this snapshot will help speed up the process and save you from falling down a few rabbit holes.

First, what is your customer life-cycle and how does social fit in? Do you have a ‘help team’ on Twitter or an ecommerce platform? What sorts of data will you need to track from each phase of the cycle?

Second, what are the “big questions” at each phase? What insights will help the teams within your business work more effectively and efficiently?

Third, who do you want to listen to and engage with? How do they act, how do they talk, what do they already think of your brand and what do you want them to think?

Finally, don’t keep it to yourself! Who else within your organisation would benefit from insightful data? (Here’s a clue – marketing, customer experience, ecommerce, product development, research, creative, sales …and the list goes on.) Ultimately, more colleagues on board = more resource and more support from the wider business.

To reiterate, there are a lot of social platforms out there, and they all offer slightly different things. That’s why it’s crucial to explore the above questions with the relevant people in your organisation before agreeing to a single sales pitch.

When choosing a platform, don’t sign anything unless it’s clearly able to deliver exactly what you need:

  • The right data sets for the right teams
  • The right interface for your day-to-day users
  • The right level of flexibility in drilling down into the data
  • The right breadth of sources
  • The right level of support

Ensuring that the platform successfully serves teams across your business not only makes you the resident expert, but also encourages everyone to work a little more closely together.

Gorkana’s Social Media Pro is a powerful analytics platform for tracking engagement, industry trends, competitors audiences and more. To learn more about how we (and our clients) use it, click here.

Think big – then think targetedthen start shopping.

Burson-Marsteller appoints global corporate and financial chair

Burson-Marsteller has named Mike Fernandez chair of its global corporate and financial practice.

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Mike Fernandez

Based in New York, Fernandez will spearhead client development, strategy and new service offerings.

Most recently, Fernandez led global corporate affairs at food product supplier Cargill and has served as the chief communications officer for five large US-based corporations across different industries, including financial, technology, consumer goods and services and healthcare.

He will report to Don Baer, worldwide chair and CEO at Burson-Marsteller, who said: “Burson-Marsteller is excited to welcome Mike Fernandez to be a key part of our global leadership team. Mike is the uncommon professional with both depth and breadth across multiple communications disciplines and industries.

“He has been a trusted adviser to and delivered results for many CEOs and C-suite leaders facing critical issues across many sectors, and he has done this as both an expert strategic counselor and a driver of newer integrated communications approaches.”

At the age of 23, Fernandez served as press secretary to US senator Ernest “Fritz” Hollings becoming the youngest US senate press secretary ever.

Fernandez added: “I’m thrilled to join Burson-Marsteller; it has long been the firm that companies engage when the stakes are highest and communications matter most. I am impressed by the firm’s talent who are reshaping the industry, engaging new channels, empowering new stakeholders and enabling their clients to do more and be more.”

Next 15 buys Pinnacle for £4.4 million

Next 15, which owns Text100, Bite, OutCast, and MBooth, has acquired tech PR agency Pinnacle for £4.4 million. At the same time, the digital marketing and PR group has reported a 30.3% rise in revenue in the six months ending 31 July 2016, as well as a 47.2% increase in pre-tax profit in the same period.

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Next 15 CEO Tim Dyson

Pinnacle, co-founded by  managing director Simon Flatt in 1996, is a specialist technical content and digital marketing business, with customers in the electronics, telecoms and engineering sectors including Toshiba Electronics, Sandvik Coromant and European Telecommunications Standards Institute.

It generated £1.1 million in pre-tax profit for the year ending 31 March 2016. Pinnacle is based in the UK but approximately 25% of its revenue comes from US-based clients.

Tim Dyson, CEO of Next 15, said: “Pinnacle extends our deep tech marketing capabilities and will enable us to accelerate our plans to build a similar business in the US.”

The initial consideration for the acquisition is around £4.4 million, of which £4 million will be settled in cash, with the remainder of the balance paid in share options. The business is being acquired debt-free.

Flatt will remain in the business following the acquisition. Pinnacle will be managed as one business alongside Publitek Limited, which was acquired by Next 15 March 2016.

Pinnacle MD Simon Flatt said: “Pinnacle has built a solid reputation for developing and delivering integrated, content-based marketing communications campaigns that target highly technical global audiences.

“It is clear that Next 15 truly recognises the value of this content-led approach. By becoming part of this dynamic, international group, we believe we can further enhance the value we bring to our existing clients, take better advantage of global opportunities, and further accelerate plans for growth.”

 

CoolBrands 2016: what the list can teach us about ‘cool’ comms

CoolBrands’ annual list of the trendiest products and services has been published this week with Apple, Glastonbury and Netflix at the top in 2016. PR pros tell us how you can build a ‘cool’ brand through comms.

A ‘cool’ brand shows traits such as authenticity, desirability, innovation and originality, according to CoolBrands which publishes its list every year. CoolBrands asked a “nationally representative” sample of 2,500 British adults to bear these four factors in mind when choosing their favourite brands.

The top 10 CoolBrands for 2016/17 are:

  1. Apple
  2. Glastonbury
  3. Netflix
  4. Aston Martin
  5. Nike
  6. Instagram
  7. Spotify
  8. adidas
  9. PlayStation
  10. YouTube

So, how have these brands come to build such a reputation and what can PRs learn from them? Comms pros tell Gorkana how to do ‘cool’ comms:

Rachel Minty, executive director of consumer at Golin

“Many of the brands featured are ones that truly live and breathe their values, and positioning, in everything they do. Credibility in the eyes of the audience is fundamental to their success, because being authentic is not a buzzword for this generation of consumers – it is everything. It must permeate all marketing and communications. It should drive the behaviour of the brand and business – because reputation is earned through actions, not words.

“The relationship between adidas and Stormzy is a great example of playing a credible role in culture at grassroots level, working with an influential figure with a genuine love of the product. They’ve established a true partnership, beneficial to both artist and brand, and ultimately viewed by the consumer as being genuine and inspiring.”

David Wiles, consumer director at Good Relations

“Coolness is subjective but, given that authenticity is one of the key criteria, I’m surprised to see that brands with a strong social purpose are absent from the ‘Top 10’.

“Globescan’s 2016 public radar showed consumers increasingly want to choose brands that have a clear social purpose, brands that stand for something meaningful and enrol customers in their mission. For example, I would have expected to see a brand like Tesla appearing above Aston Martin in the list due to their ground-breaking innovation and social purpose.”

Andrew Bloch, founder and group managing director at Frank PR

“It is highly desirable for a brand to be perceived as ‘cool’, but becoming so is no straightforward matter. To be ‘cool’, a brand needs to be authentic, follow its own path and challenge the norms and expectations of others.

“Being cool is both subjective and dynamic. What consumers consider cool changes over time and across consumers. And, of course, a great PR strategy can go a long way in terms of engineering the perception of cool.”

Emma Hazan, UK deputy managing director at Hotwire

“What sets these brands apart is their unwavering commitment to engaging with consumers on an emotional level. Spotify doesn’t promote an app, Apple doesn’t promote a phone and Airbnb (listed as the 12th CoolBrand) doesn’t promote a nice duplex on the Upper West Side – it’s the experience they all offer. From living like a New Yorker to capturing that Friday feeling, these brands tap into how people feel and more than that, they understand how they want to feel. And that is what makes their comms so powerful.”

Elinor Barham Marsh, senior account executive at Manifest London

“First and foremost, each of the brands in the top 10 have nailed their ‘why’. They understand what their purpose is. So what can the comms industry learn? Make sure your brand understands its ‘why’ and once it does run with it. Innovate around it, and continue to offer your customers the same incredible experience. You’ll find that they’ll go from being customers to advocates of your brand and products. That’s more powerful than any influencer deal, or advertising campaign.”

Niki Wheeler, director at Launch PR

“The secret behind the rapid growth of ‘cool brands’ like Airbnb is funding (noting latest news on Google increasing its stake) and a great product (I can vouch for a fantastic experience when I stayed in Ibiza Town last year).

“Critically, the business has engaged its ‘global community’ with a smart PR strategy (sleeping with sharks in an underwater room anyone??).

“This explains its meteoric rise from a San Fran start-up with a trio of mattresses eight years ago to a business which aims to become the first ‘community-led superbrand’ today.”

David Fraser, founder & managing director at Ready 10

“It’s struck me how many of these brands are forming partnerships with each other in this collaborative age. For example, only last week Sonos announced a partnership with Airbnb for their Listening Rooms at their New York Rough Trade store. The Hi-Fi brand also has partnerships with Spotify and Apple and if you go down the list, you’ll find many other collaborations between the companies on here. It seems that cool gravitates to cool.”

  • As well as feedback from the sample group of the UK population, CoolBrands’ list is influenced by an independent, voluntary, council – comprising 36 influencers, including actors, musicians and marketing and comms experts – to choose the top organisations. CoolBrands says the brands themselves cannot apply or pay to be considered for the list.

Splendid Communications launches YARN to enhance SEO offer

Splendid Communications has launched a new organic search offering, YARN, to add SEO expertise to its creative and PR services.

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Splendid’s new organic search offering, YARN

YARN is Splendid’s “people-first creativity blueprint”, which is an approach designed to enhance organic reach for brand content and “deliver stories that travel”.

The agency said that its approach to SEO would create content that would enhance the value of a link and boost the ranking of content as a story “travels”.

Gavin Taylor, Splendid’s head of performance, said: “Think of it as SEO storytelling. In our multichannel world, the dark arts of ‘mechanical’ SEO are less and less effective. But with this new organic approach we’re at the forefront of content optimisation. I’m really excited about the potential.”

He added: “With so many available options for consuming content, the challenge brands face today is creating a narrative strong enough to remain intact wherever and however it is told and shared. We’re leveraging our people-first creative storytelling to maximise search performance. It represents a step change in traditional link acquisition and content practices.”