Gorkana is delighted to announce that it is to join Durrants and Metrica to deliver a unique service for the PR industry.

If you are a current Gorkana customer and have any questions or concerns about this, please contact your Gorkana Account Manager or email us at enquiries@gorkana.com and one of our team will contact you.

We’ve put together this list of FAQs which should be able to answer some of the questions you may have in the meantime.

How will this affect me?
The change in ownership will not result in any immediate changes.  Gorkana customers can still deal with their Gorkana account team.

Over the coming months, we will be looking at ways in which the Durrants and Gorkana businesses can operate more effectively together to the benefit of our customers.  We will communicate these as they happen.

What services do Durrants and Metrica offer?
Durrants provide media monitoring and analysis sevices.  Durrants acquired Metrica, the award-winning media evaluation service, in October 2009.

What do I need to do?
There is nothing you need to do.  It’s “business as usual” with whichever services you take.

Is there a change of contact for my Gorkana or Durrants service?
No, if you are both a Gorkana and Durrants customer you should continue to contact the relevant account management team for each service.

Will my fees change?
No, this deal will not affect our charges.

Will your customer service suffer?
Absolutely not.  The quality of our support is a key component for both service providers and we will continue to provide consistently excellent customer service to all our clients.

I have just moved from Durrants to Gorkana.  How does this affect me?
You will continue to receive the Gorkana service that you are currently licensing.  It’s “business as usual”.

Can I get the Gorkana data on the Durrants Plan platform?
Not yet but it is the long term aim to offer an integrated online service to our customers comprising all three best of breed services.  Customers will be able to select one, two or all services and, those they have selected will be seamlessly integrated on the same platform.   However this is for the future and in the meantime it is business as usual.

Will you have a single integrated platform for Durrants, Metrica and Gorkana?
Yes.  It is our long term aim to offer an integrated online service to our customers comprising all three “best of breed” services.  Customers will be able to select one, two or all services and, those they have selected will be seamlessly integrated on the same platform.   However this is for the future and in the meantime it’s business as usual.

Who do I contact if I have any further questions?
If you have any questions or concerns either speak with your account team or you can email us enquiries@gorkana.com and one of our team will contact you.